Terms of Service

Please carefully read and fully understand the Alpine Secure Terms of Service before using our products and/or services. Using the Alpine Secure products and/or services means that you have read, understood, and accepted the terms of this Agreement, and agreed to become a party to this Agreement. Do not register or use this service if you disagree with this Agreement or any terms hereof.

I. Scope of Agreement

（1） Alpine Secure User Service Agreement (“Agreement”) shall mean the agreement between the user and Alpine Secure on the use of products and/or services of Alpine Secure. “User”/“you” shall mean the user of products and/or services of Alpine Secure, and “Alpine Secure”/“we” shall mean the Alpine Secure platform operator and/or associated operators of relevant services.

（2）“Alpine Secure User Services” shall mean the services provided by Alpine Secure to the users under this Agreement, subject to those actually provided by Alpine Secure (“Services”). You may choose one or more of the above-mentioned Services as needed.

（3） Prior to using Alpine Secure products and/or services, you shall read and abide by this Agreement and the annexes such as the Alpine Secure Privacy Policy. When you follow the instructions on related pages to enter information, read this Agreement, and complete the whole process of registration or activation, or when you actually use the Alpine Secure services in any of the ways permitted by Alpine Secure, you are deemed to have fully read, understood, and accepted the all the contents of this Agreement, and this Agreement is legally binding on you and Alpine Secure.

（4）This Agreement is not applicable to the third-party websites linked to or from this website and the services provided by them.

II. Account

（1） You shall keep all information about your account confidential, such as your password and verification codes. Alpine Secure will not be liable for the losses arising from the theft of your account or password for any reason attributable to you; in addition, you shall be liable for the losses (if any) thus incurred by Alpine Secure or any third party.

（2） No one has the right to use the account and password of others without the express permission and authorization of the account and password holder. In case you find any unauthorized use of your account or password or any other similar behavior, please contact us immediately.

（3）You are not advised to authorize others to use your account password. In case others cause losses to us or any third party during the use of your account password, all liabilities arising therefrom shall be borne by you.

III. Service Usage and Restrictions

The Services are only for your personal use for non-commercial purposes. Your rights obtained under this Agreement are non-transferable and may not be used for commercial activities or third parties. Software components in the product are authorized for your use and may not be sold.

Since our products and/or services have the functions to record and share video or audio, you are required to comply with all laws and regulations related to this Agreement and relevant laws and regulations of your country or region, including:

(1) All laws and regulations related to recording and sharing of video or audio.

(2) All laws and regulations that require the notification to and consent from any third party for use of products and services.

In addition, you agree that (1) when installing any product with the video and/or audio recording function, you will not obtain any video from the surrounding of your installation environment (including public sidewalks or roads); (2) you will inform others through signs that audio or video recording is in progress; (3) in case such product is used in the workplace, you will comply with the laws related to monitoring and management of employees.

IV. Prohibited Contents and Behaviors

(I) Prohibited Contents

(1) Contents that oppose the basic principles of the Constitution;

(2) Contents that undermine the national unity, sovereignty, and territorial integrity;

(3) Contents that divulge the state secrets, endanger the national security, or damage the national honor and interests;

(4) Contents that incite national hatred and discrimination or undermine the national unity;

(5) Contents that propagate the cults and superstitions in violation of the national religious policies;

(6) Contents that disturb the social order and undermine the social stability;

(7) Contents that exaggerate violence, pornography, gambling or terrorist activities, or induce any crime;

(8) Contents that insult or slander others or infringe on the legitimate rights and interests of citizens;

(9) Contents that endanger the social morality and violate the public order and good customs;

(10) Other contents prohibited by the relevant local laws, regulations, and national policies.

Alpine Secure reserves the right to review the contents shared by you and delete any illegal contents submitted by you.

In no event shall Alpine Secure be held liable for any loss caused by contents submitted by its users, due to reasons including but not limited to wrong submission, omission, or use of any contents published, sent, accessed, transmitted, or otherwise provided by means permitted by this Agreement.

(II) Prohibited Behaviors

You undertake and agree that you will not provide any content or user data or use the Services in the following ways. In case you commit any of the following behaviors in violation of the provisions, we have the right to terminate your use of or access to the Services:

（1） Infringing or violating the intellectual property, privacy, or other rights of any third party;

（2）Carrying out fraud, threat, abuse, harassment, defamation, vulgarity, obscenity, defamation, or other illegal behavior;

（3） Using the computer codes, files, and programs containing viruses, Trojans, worms, time bombs, or other harmful elements;

（4） Endangering the security of Alpine Secure account of you or others (for example, allowing others to log in to your account);

（5） Attempting to obtain the password, account, or other security information from any other user in any way;

（6） Violating the computer network security, or cracking the password or security encryption code;

（7）Running Maillist, Listserv, or any form of automatic transponder, or sending spams on the Services, or interfering with the normal working process of the Services in other ways (including unreasonable load on the infrastructure under this Agreement);

（8） Copying or storing the important parts of the contents;

（9） Carrying out decompilation or reverse engineering, or otherwise attempting to obtain the source code, hidden content, or information related to this Agreement;

（10） Violating any law, regulation, or policy.

V. User Information Protection

Protecting users’ personal information is a basic principle of Alpine Secure. We will protect your personal information and privacy in strict compliance with the relevant laws and regulations. We have formulated the Alpine Secure Privacy Policy, clearly explaining how we will collect, use, store, share, and disclose your personal information.
In case you disagree with any content of the Alpine Secure Privacy Policy, you may not be able to use the complete services. By using any of our Services, you agree that we may collect and use your personal information in accordance with the ways empowered by the Alpine Secure Privacy Policy. The user group covered by this Agreement are those aged 18 and above. In case you are a minor, please do not use the Services or send us any personal information, such as name, address, telephone number, or email address. We will take measures as soon as possible and delete the personal information collected without the consent of your parents or guardians.

We use the IP addresses to analyze the trends, manage the website, track user visits, and collect statistical information. IP addresses are not connected to personal identity information. In addition, in order to facilitate system management, use detection, and troubleshooting, our web server will automatically record the standard access information, such as browser type, access time, email checking, global resource locator request, and reference. Such information is not shared with third parties and will only be used within the Company as needed. Without your authorization, no personally identifiable information related to such information will be used in any way different from those mentioned above.

VI. Intellectual Property Rights Statement

（1） The intellectual property rights of all contents provided by Alpine Secure in the Services (including but not limited to the Alpine Secure trademarks, web pages, texts, graphics, articles, photos, videos, audio, images, and software) reside in Alpine Secure. Without authorization, no one may use such intellectual property rights or create any derivative works based on the contents thereof.

（2） The intellectual property rights of the contents generated by the user during the use of the Services shall reside in the user or relevant right holders. However, the contents shared by you may be visible to others (for example, this Agreement allows you to share video and other contents), and in such cases, you agree to grant each user hereunder the access to the contents submitted by you to the extent permitted by this Agreement.

（3） Other information shared by users during the use of the Services may be used to maintain and improve our Services. You hereby grant Alpine Secure a permanent, irrevocable, non-exclusive, worldwide, free, sublicensable, and transferable permission to use, view, copy, modify, forward, display, prepare, transmit, and utilize the information submitted by you, including all intellectual property rights involved, which shall be exercised only for the purpose of this Agreement and in accordance with your instructions. In addition, you understand that we reserve the right to reformat, modify, create derivative works from, extract and translate any content you submit to us. In such process, Alpine Secure will protect your personal identity information in strict accordance with the privacy policy. Unless otherwise agreed in writing, the above permission granted to Alpine Secure will not affect the ownership of any user data submitted by you or your right to grant other permissions.

（4） You may, on your own choice or at the invitation of Alpine Secure, submit your comments, suggestions, or ideas on products and/or services, including those about how to improve products or services. In case you submit such comments, suggestions, or ideas, you will be deemed as having agreed to submit them voluntarily without compensation, and you will not entrust others or require us to perform other obligations. Alpine Secure may use, copy, modify, publish, or forward the contents submitted by you free of charge.

VII. Disclaimer

To the maximum extent permitted by current laws, Alpine Secure disclaims any express or implied warranty, including but not limited to the implied warranty about merchantability or fitness for a particular purpose or the warranty about non-infringement, or that the relevant services or servers are free from viruses or other harmful components. Alpine Secure neither warrants nor makes any representation about the correctness, reliability, use or use results of the contents in the Services. You are responsible for all necessary service, repair, or correction expenses. As the current laws may not allow the exclusion of implied warranties, the above disclaimer does not necessarily apply to you. In no event shall Alpine Secure be liable for any special or consequential damages arising from the use of or the failure to use the contents, 、our software or services, or any other websites. As the current laws may not allow the limitation or exclusion of liability for incidental or consequential damages, the above limitation or exclusion does not necessarily apply to you. In no event will Alpine Secure's liability for all damages incurred by you exceed the fees (if any) paid or payable by you for the purchase of products, software, or services.

VIII. Third-party Links

If you accept this Agreement, you may connect the products and services to one or more third parties. You can decide whether you will connect third-party products and services and which third-party products and services to be connected to. The connection requires your consent and authorization and may be revoked at any time. By agreeing to grant the authorization, you agree that Alpine Secure will exchange the information of your account and products and control relevant data, including your personal information, so as to enable the connection authorized by you. Once the information is shared with third-party products or services, its use will be subject to the third-party privacy policy.

IX. Force Majeure

You agree that Alpine Secure shall be neither deemed violating this Agreement nor liable for the failure to perform any of its obligations hereunder due to any Force Majeure, including but not limited to acts of God, terrorism, war, political riot, rebellion, riot, civil unrest, acts of civil or military authority, resistance, earthquake, flood or other natural or man-made uncontrollable factors. However, we shall immediately notify you and make all efforts to comply with the terms and conditions hereof within our control.

X. Fees

Some Alpine Secure services are paid services. If you need such services, you will need to pay the corresponding charges.

Alpine Secure reserves the right to change its price list or add any new service fee and notify you thereof via email .In case you still choose to use our Services after receiving such notice, you will be deemed as having accepted such fee modification and notice. The service fee paid will continue to be valid.

You understand and agree that after the virtual goods (such as Alpine Secure Cloud service packages) are successfully purchased, neither return/replacement of goods nor change of account for use will be supported, and the corresponding fees may still be incurred even if the use is suspended or terminated. Under the continuously-renewed package, you have the right to terminate the Services at any time through your account setting. However, in case Alpine Secure has received the renewal fee for such package before you choose to terminate the Services, you can enjoy the Services until such package expires.

Both you and Alpine Secure have the right to terminate this Agreement at any time for reasonable reasons. In case these terms and conditions of service have come into effect, the fee will not be refunded. Any amount paid by you for unused services may be refunded.

In case you intend to cancel the Services, please notify us at least 24 hours in advance. you may make confirmation by email, SMS or other written means.

XI. Amendment and Update

We reserve the right to update or amend this Agreement as necessary. We will publish the latest version of this Agreement here. We may also send you a notice of the important modification of this Agreement through different channels, for example, by sending you an individual notice.

Alpine Secure may restrict certain functions and services or limit your access to some or all of the contents without further notice or liability. In case the operation of our specific products and/or services is to be suspended, we will inform you in advance in the form of system notification, SMS, or e-mail. In case we permanently stop the operation, this Agreement will become null and void.

XII. Governing Laws and Jurisdiction

You agree that all matters relating to your access to the Alpine Secure website or use of the products and/or services shall be interpreted and understood in compliance with, and governed by, the laws of the State of Qatar, irrespective of any choice-of-law principle (that might dictate a different governing law).

XIII. Contact Us

In case you have any questions or suggestions about this Agreement, please contact us. By sending an e-mail to support@alpine.qa. We will reply within 7 working days.

Alpine Security Solutions W.L.L.
Building 103, Floor 5, 510 Street 231, Doha, Qatar